When your team feels ready, your customers feel it too.
FactSumo helps organizations build confident teams that create confident customers. Because great experiences start with people who know they're prepared.
"Our team went from anxious to confident in weeks."
— Sarah M., VP of Customer Success
The Confidence Connection
Your Team
Feels prepared
Customers
Feel valued
89%
Feel ready
4.7★
Avg rating
92%
Retention
Readiness flows from the inside out
When employees know they're prepared, that confidence shapes every customer interaction.
Employees Learn
Engaging, bite-sized learning that fits into the workday.
Managers See
Real-time visibility into who's ready and who needs support.
Teams Deliver
Confident interactions that customers remember.
Reviews Reflect
Customer satisfaction that shows in every review.
Stories of transformation
Hear from leaders who've seen the difference readiness makes.
James Rodriguez
VP Operations, Regional Bank
"We used to wonder why some branches performed better than others. Now we can see it—the teams with high readiness scores consistently deliver better customer experiences."
Lisa Kim
L&D Director, Restaurant Group
"Our servers used to feel overwhelmed with menu changes. Now they practice until they feel confident, and guests notice the difference in every interaction."
75%
Less anxiety
+28%
Review scores
Marcus Thompson
CX Lead, Service Provider
"Escalations dropped by 75% because our team actually knows the answers now. They're not guessing—they're confident. And customers can tell."
-75%
Escalations
94%
Team readiness
Built for everyone in the organization
From frontline teams to the C-suite, FactSumo brings everyone together.
Employees
Practice until confidence becomes second nature.
Managers
Coach with insight, not guesswork.
L&D Teams
Build programs that actually stick.
Leadership
See the full picture of performance.
Ready to build a more confident team?
Join the organizations transforming how they prepare their people for every customer moment.